Terms and conditions of sale

ARTICLE 1 - GENERAL PROVISIONS

These General Terms and Conditions of Sale (referred to as "T&Cs") govern transactions carried out on the Operator's website, also called the "Website Operator." These T&Cs are permanently available on the site for consultation and can be provided to customers through various means upon request.

For any order placed, agreement to the T&Cs is mandatory. The customer confirms acceptance by ticking a specific box or clicking on a dedicated button, thereby acknowledging that they have read and accepted the T&Cs before finalising their purchase.

The buyer's order confirmation signifies their agreement with the T&Cs in force on the date of the order. The Operator undertakes to archive and allow the reproduction of these T&Cs for future reference.

ARTICLE 2 - DESCRIPTION OF PRODUCTS

The website offers online sales of the following products: clothing, decorative items, and jewellery, collectively referred to as "Product(s)." These products are available to any user, whether an individual or an entity, hereinafter referred to as the "Customer."

Each product is presented with a detailed description, either provided directly by the supplier or accessible via an external link to the manufacturer’s website. This description highlights the essential characteristics of the product. It is important to note that product images on the website are not contractually binding. User manuals, if required, are available on the website or provided upon delivery. All marketed Products comply with the legal standards in force in France.

The Customer assumes full responsibility for the conditions and consequences of their access to the website, including any costs imposed by third parties such as internet service providers, which remain their responsibility. The Customer must also ensure they have the necessary equipment to access the website and that it is secure and suitable for its intended use. The Customer must ensure their IT setup does not pose security risks and is compatible with website navigation.

ARTICLE 3 - ORDERS PLACED ON THE WEBSITE

The Website Operator strives to ensure the availability of its products, but these are offered within the limits of available stock. If a product ordered by the customer becomes unavailable after the order is placed, despite the Operator's efforts, the Operator will inform the customer by email as soon as possible.

The customer will then have the choice between two options:

  • Receiving a product of equivalent quality and price to the one initially ordered, or

  • Obtaining a refund for the ordered product, processed no later than thirty (30) days after payment.

Apart from the refund of the unavailable product if the customer opts for this solution, the Operator is not obliged to pay any cancellation compensation.

Unless otherwise stated in these T&Cs and without affecting the right of withdrawal provided by applicable legislation, orders placed by the customer are considered firm and final.

ARTICLE 4 - PAYMENT TERMS

The Customer acknowledges that any order placed on the Website constitutes a financial commitment and that payment must be made in exchange for the requested Product.

The Website Operator reserves the right to verify the authenticity of the payment before dispatching the order, using all necessary methods.

For transactions, the Website Operator accepts various payment solutions listed on the website.

ARTICLE 5 - PRICING

The product prices at the time of order placement are displayed in euros, including all taxes (TTC), except for delivery and transport fees (unless otherwise specified).

During a promotion, the Operator guarantees the application of the promotional rate to all orders placed during the announced promotional period.

Payment must be made exclusively in euros (€). The total amount becomes payable upon order confirmation. The displayed prices include any discounts or rebates that the Operator may offer. Any additional delivery or transport fees, if applicable, will be added to the Product price and clearly specified before the Customer validates the order.

The total amount payable by the Customer, along with a breakdown of this amount, will be clearly indicated on the order confirmation page.

ARTICLE 6 - CONTRACT FORMATION

The contract between the Website Operator and the Customer is established once the Customer submits their order confirmation. This confirmation occurs through a "double-click" process: the Customer selects their products, verifies them in their basket, accepts the General Terms and Conditions of Sale (T&Cs), and proceeds to payment by entering their banking details.

This "double-click" process constitutes an electronic signature with the same legal value as a handwritten signature and definitively seals the Customer's order.

The Website Operator undertakes to securely store records of orders and invoices, serving as reliable proof of the contract. Unless proven otherwise, these records are recognised as valid evidence of transactions carried out between the Website Operator and its Customers.

The Customer has the right to cancel their order in writing for reasons such as product non-compliance, significant delivery delays, or an unjustified price increase, thereby requesting a refund of their deposit with interest. Similarly, the Website Operator may cancel the order if the Customer refuses delivery or fails to complete payment upon delivery.

ARTICLE 7 - RETENTION OF OWNERSHIP

The Website Operator retains full ownership of the Products ordered on the Website until full payment is received, including any applicable shipping fees.

ARTICLE 8 - SHIPPING AND DELIVERY

The online sales offers presented on the website are reserved for consumers residing in France or, where applicable, in a European Union member country, with deliveries limited to these geographical areas.

Delivery refers to the transfer of physical possession or control of the Product to the Customer.

Shipping fees are those specified at the time of order finalisation and are accepted by order validation.

The Operator undertakes, in accordance with the delivery deadline indicated on the Website for each Product, to deliver the Products within a maximum period of thirty (30) days after order receipt.

Delivery times are stated in working days on the Website at the time of order. These timeframes include order preparation and dispatch, as well as the delivery time estimated by the carrier.

The Operator commits to dispatching the Products within the stated timeframes on each Product page and in the basket, provided that the order payment has not been previously declined.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email to the Customer indicating the new delivery date.

Products will be delivered to the address provided by the Customer at the time of order placement. It is the Customer's responsibility to verify that this address is correct. The Operator cannot be held responsible if the Customer provides an incorrect address, preventing or delaying delivery.

Upon delivery, a receipt may be required.

At the time of delivery, the Customer must check that the delivered Products conform to their order and that the package is sealed and undamaged. If this is not the case, the Customer must note this on the delivery slip. No claims regarding the quantity or condition of the product will be accepted if not recorded on the delivery slip.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered product does not fully satisfy the Customer, they may return it to the Operator. The Customer has fourteen (14) days from the date of receipt of the order to do so.

In accordance with Article L.221-21 of the Consumer Code and to exercise this right of withdrawal under the conditions of Articles L.221-18 and following of the Consumer Code, the Customer is invited to complete the following standard withdrawal form:

Letter to be sent by registered mail with acknowledgment of receipt:

First name and surname of the consumer

Their address

Postcode - City

Recipient: First name and surname of the seller

Address of the recipient (seller)

Postcode - City

At ..., on ... (date of the letter)

Dear Sir/Madam,

On ... (insert the date on the order form), I ordered ... (description of the item, e.g., a DVD collection, CDs...) which you delivered (or which I received) on ... (date).

In accordance with Article L.221-18 of the Consumer Code, I exercise my right of withdrawal.

Therefore, I kindly ask you to refund the sum of ... euros that I paid for my order, within fourteen (14) days from the receipt of this letter, in accordance with the provisions of Article L.221-24 of the Consumer Code.

Please find enclosed (insert the item returned) which I am returning.

Yours faithfully,

Signature

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by email.

If necessary, the Customer may exercise their right of withdrawal by notifying the following information to the Operator:

Name, geographic address, phone number, and email address Withdrawal decision through an unequivocal statement (e.g., a letter sent by post, fax, or email, provided these contact details are available and appear on the standard withdrawal form). The Customer may use the standard withdrawal form, but it is not mandatory.

Return costs are the responsibility of the Customer.

The exceptions under Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, particularly if the order involves a contract for:

  • the provision of services fully performed before the end of the withdrawal period, where performance began after the Consumer’s express prior consent and express waiver of their right of withdrawal;
  • the provision of goods or services whose price depends on fluctuations in the financial market beyond the professional's control, which may occur during the withdrawal period;
  • the supply of goods made according to the Consumer's specifications or clearly personalized;
  • the supply of goods likely to deteriorate or expire rapidly;
  • the supply of goods that have been unsealed by the Consumer after delivery and cannot be returned for hygiene or health protection reasons;
  • the supply of goods that, after being delivered, by their nature, are mixed inseparably with other items;
  • the supply of alcoholic beverages where delivery is deferred beyond thirty (30) days and whose agreed value depends on fluctuations in the market beyond the professional's control;
  • urgent maintenance or repair work requested by the Consumer at their home, limited to the spare parts and work strictly necessary to address the emergency;
  • the supply of audio or video recordings or computer software that has been unsealed by the Consumer after delivery;
  • the supply of newspapers, periodicals, or magazines, except for subscription contracts to these publications;
  • concluded during a public auction;
  • provision of residential accommodation services, transport of goods, car rentals, catering, or leisure activities that must be provided on a specified date or within a defined period;
  • the supply of digital content not supplied on a physical medium, where execution has started after the Consumer’s express prior consent and express waiver of their right of withdrawal.

The returned product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.

In addition to the returned Product, the return parcel must also contain a letter specifying the exact (full) details of the Customer (name, surname, address) along with the order number and the original purchase invoice.

The Operator will refund the Customer the amount of the Product within fourteen (14) days from receipt of the Product and all necessary items to process the refund. This refund may be made using the same payment method as used by the Customer. If the Customer paid using vouchers/gift cards, the refund may be made by vouchers/gift cards according to the Operator’s discretion.

By accepting these Terms and Conditions of Sale, the Customer expressly acknowledges being informed of the withdrawal process.

ARTICLE 10 — CUSTOMER SERVICE

The Customer may contact the Operator's customer service:

By phone at the following number: 0768604793, during the opening hours: Monday: 9:00 AM - 6:00 PM, Tuesday: 9:00 AM - 6:00 PM, Wednesday: 9:00 AM - 6:00 PM, Thursday: 9:00 AM - 6:00 PM, Friday: 9:00 AM - 6:00 PM.

By email at contact@odysseybristol.com, including their name, phone number, the subject of their request, and the order number.

ARTICLE 11 — INTELLECTUAL PROPERTY AND USE LICENSE

The Operator is the sole owner of all elements on the Site, including but not limited to all texts, files, images (animated or not), photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, structure of the Site, and all other elements such as intellectual property and other data or information (hereinafter "Elements") protected by French and international intellectual property laws.

As a result, none of the Elements on the Site may, in whole or in part, be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any way, either for free or for payment, by a Customer or by a third party, regardless of the means and/or media used, whether known or unknown at present, without the express prior written consent of the Operator on a case-by-case basis. The Customer is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that the Operator does not own the content posted online by Customers, who remain fully responsible for it and guarantee the Company against any claims related to it. Customers grant the Operator a non-exclusive, transferable, sublicensable, free, and worldwide license to use the intellectual property content they post on the Site for the entire duration of protection of such content.

The Operator reserves the right to take legal action against individuals who fail to comply with the prohibitions contained in this article.

ARTICLE 12 — LIABILITY AND LEGAL WARRANTY OF CONFORMITY

12.1 Liability

The Operator cannot be held responsible for non-performance of the contract due to the Customer or as a result of an event considered as force majeure by the competent courts, or due to any unpredictable and insurmountable event caused by any third party.

The Operator is not responsible for any information imported, stored, or published on the Site by Customers. The Operator cannot be held liable for any information published by a Customer on the Site or for any direct or indirect damages caused to a third party by this use, with the Customer responsible for the deprivation in question.

The Customer acknowledges that the characteristics and constraints of the internet do not allow for the guarantee of security, availability, and integrity of data transmissions over the internet. Consequently, the Operator does not guarantee that the Site and its services function without interruption or error. In particular, their operation may be temporarily interrupted due to maintenance, updates, or technical improvements, or to evolve their content and/or presentation.

The Operator cannot be held responsible for the use made by the Customer of the Site and its services in violation of these Terms and Conditions, nor for any direct or indirect damages caused by this use to the Customer or a third party. In particular, the Operator is not responsible for false statements made by a Customer or their behavior towards third parties. In the event the Operator is held liable for such behavior by one of its Customers, the Customer agrees to indemnify the Operator against any judgment passed against it, and to reimburse the Operator for any costs, including legal fees, incurred for its defense.

The Customer is solely responsible for all content they upload to the Site and explicitly states that they have full rights to it. The Customer guarantees that no content uploaded violates third-party rights, including intellectual property, privacy rights, or constitutes an infringement of public order or morality.

If the Operator's responsibility is sought due to content uploaded by the Customer, the Customer agrees to indemnify the Operator against any judgment passed against it, and to reimburse the Operator for all costs, including legal fees, incurred in its defense.

Regardless of any additional contractual warranties (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity as provided in Articles 217-4 and following of the Consumer Code (notably L.217-4 to L.217-14 of the Consumer Code), and the warranty against hidden defects as provided in Articles 1641 to 1649 of the Civil Code.

12.2 Legal Warranty of Conformity

When acting under the legal warranty of conformity (if the product(s) are covered by it):

  • You have two (2) years from the delivery of the goods to act;
  • You can choose between repair or replacement of the item, subject to the cost conditions laid down in Article L.217-9 of the Consumer Code;
  • You are exempt from proving the existence of the defect during the first twenty-four (24) months following the delivery of the item (unless it is a second-hand item).

12.3 Return Procedure

Return procedure: After notification, the Customer will receive return instructions, including the address to which the product should be sent. Products must be returned in their original packaging, complete (accessories, manual, etc.), and, if possible, accompanied by a copy of the purchase invoice (which can be sent by email).

Return charges: Unless the product is defective or clearly non-compliant, the Customer is responsible for the return shipping costs. If the product is recognised as defective or non-compliant by the Operator, all return charges will be refunded to the Customer.

Return processing: Upon receipt of the returned products, the Operator commits to quickly examining the products and informing the Customer about the handling of the return. If the return is validated, the Operator will proceed with either the exchange of the product or the refund of the amounts paid, depending on the Customer's preference, within 30 days. This period may be extended if further investigations are required.

Exceptions: Unless the product is defective or clearly non-compliant, products that are incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the above conditions are not met.

12.4 Warranty for Hidden Defects

You may choose to exercise the warranty against hidden defects in the item sold as per Article 1641 of the Civil Code. In this case, you can choose between the cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9, and L. 217-12 of the Consumer Code, and Articles 1641, 1644, and the first paragraph of Article 1648 of the Civil Code, as in force on the date of these Terms and Conditions:

Art. L.217-4 of the Consumer Code:

“The seller delivers goods that are compliant with the contract and is liable for any conformity defects existing at the time of delivery. The seller is also liable for conformity defects arising from the packaging, assembly instructions, or installation if the contract requires this, or if the installation was carried out under their responsibility.”

Art. L.217-5 of the Consumer Code:

“The goods are compliant with the contract if:

  1. They are fit for the usual use expected of goods of the same type, and, where applicable:
  • they match the description given by the seller and possess the qualities presented to the buyer as a sample or model;
  • they have the qualities that a buyer can legitimately expect, given the public statements made by the seller, the producer, or their representative, particularly in advertising or labelling;
  1. Or if they have the characteristics defined by mutual agreement between the parties or are suitable for any specific use sought by the buyer, made known to the seller, and accepted by the seller.”

Art. L.217-7 of the Consumer Code:

“Conformity defects appearing within twenty-four months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is set to six months. The seller may dispute this presumption if it is incompatible with the nature of the goods or the alleged conformity defect.”

Art. L.217-9 of the Consumer Code:

“In case of a conformity defect, the buyer may choose between repairing and replacing the goods. However, the seller may not proceed according to the buyer's choice if it results in a cost that is clearly disproportionate compared to the other option, considering the value of the goods or the significance of the defect. In such a case, the seller must proceed with the option not chosen by the buyer, unless this is impossible.”

Art. L.217-12 of the Consumer Code:

“Action resulting from a conformity defect is subject to a two-year limitation period from the delivery of the goods.”

Art. 1641 of the Civil Code:

“The seller is liable for hidden defects in the item sold that make it unfit for the use for which it was intended, or which so diminish its usefulness that the buyer would not have acquired it, or would have paid a lesser price, if they had known of the defects.”

Art. 1644 of the Civil Code:

“In the case of Articles 1641 and 1643, the buyer may choose to return the item and obtain a refund of the price, or to keep the item and receive a partial refund of the price.”

Art. 1648, first paragraph, of the Civil Code:

“Action resulting from hidden defects must be brought by the buyer within two years of the discovery of the defect.”

It is important to note that seeking an amicable solution before taking legal action does not interrupt the legal guarantee periods nor the duration of any potential contractual guarantee.

ARTICLE 13 - PERSONAL DATA

For more information regarding the use of personal data by the Operator, please carefully read the Privacy Policy (the "Privacy Policy"). You can consult this Privacy Policy at any time on the Website.

ARTICLE 14 - HYPERTEXT LINKS

The hypertext links available on the Website may redirect to third-party websites not edited by the Operator. These links are provided solely for the convenience of the Customer, to facilitate the use of resources available on the Internet. By using these links, the Customer will leave the Website and will do so at their own risk, or, where applicable, in accordance with the terms governing those sites.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or content applicable to or featured on these third-party sites.

As a result, the Operator cannot be held responsible in any way for these hypertext links.

Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee, or adopt any or all of the terms of use and/or content of these third-party sites.

The Website may also contain promotional hypertext links and/or banner ads linking to third-party sites not edited by the Operator.

The Operator encourages the Customer to report any hypertext link on the Website that leads to a third-party site offering content that is contrary to the law and/or public decency.

The Customer shall not use and/or insert any hypertext link pointing to the Website without the prior written consent of the Operator on a case-by-case basis.

ARTICLE 15 - REFERENCES

Unless expressly refused, the Customer authorises the Operator to mention the Customer's name and surname in its communication materials (e.g., displaying reviews on the website).

ARTICLE 16 - GENERAL PROVISIONS

ENTIRE AGREEMENT

These General Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They represent the entire rights and obligations of the Company and the Operator related to their subject matter. If one or more provisions of these General Terms and Conditions are declared null and void under any law, regulation, or following a final decision by a competent court, the other provisions will remain fully in force and effect. Furthermore, the failure of either party to invoke a breach of the other party to any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver of the right to invoke such a breach in the future.

REVIEW VERIFICATION PROCEDURE

Purpose of Verification: The Operator is committed to maintaining the integrity and authenticity of the reviews published on its website. This procedure aims to verify the truthfulness and relevance of reviews submitted by Customers to provide reliable and transparent information to future buyers.

Criteria for Publication: All reviews submitted by Customers will be evaluated prior to publication. The criteria include the relevance of the comment to the product, the absence of inappropriate, discriminatory, or offensive language, and compliance with applicable legal and ethical guidelines.

Verification Method:

  • Purchase Verification: Only Customers who have made a verified purchase can submit a review. The Operator ensures that each review is associated with a real purchase on the website.
  • Moderation by the Team: Reviews are moderated by the Operator to ensure that contributions meet the established criteria. The Operator may contact the author of the review to request clarification or additional evidence if necessary.
  • Right of Reply: The Operator reserves the right to respond to any published review to clarify a situation or correct inaccurate information. The right of reply will be exercised in a respectful and constructive manner.
  • Refusal and Deletion of Reviews: Reviews that do not meet the publication criteria may be refused or deleted after publication if new information indicates that a review no longer meets the verification standards.
  • Transparency: The Operator is committed to maintaining transparency by displaying all reviews, whether positive or negative, as long as they comply with the publication criteria.

This procedure is designed to protect both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The customer has the option to subscribe to the BLOCTEL service in order to avoid being contacted by the operator once the sales contract is completed (order received).

To do so, they must visit the following website: https://www.bloctel.gouv.fr/

MODIFICATIONS TO THE TERMS AND CONDITIONS

The Operator reserves the right to modify the content of the Website or the services available on it at any time and without notice, and/or to temporarily or permanently cease the operation of all or part of the Website.

Furthermore, the Operator reserves the right to modify the location of the Website on the Internet at any time and without notice, as well as these Terms and Conditions. The Customer is therefore required to refer to these Terms and Conditions before using the Website.

The Customer acknowledges that the Operator cannot be held liable in any way to them or any third party for these modifications, suspensions, or cessations.

The Operator advises the Customer to save and/or print these Terms and Conditions for secure and long-lasting storage, so that they can be referred to at any time during the execution of the contract if needed.

COMPLAINTS - MEDIATION

In the event of a dispute, you should first contact the company’s customer service at the following contact details: contact@odysseybristol.com

If the complaint request to the customer service fails or if there is no response from this service within ten (10) days, the Customer can submit the dispute regarding the order form or these Terms and Conditions to the following mediator: CM2C, Mediation Centre for Consumer Disputes of Justice Conciliators.

The mediator will attempt, independently and impartially, to bring the parties together to reach an amicable solution. The parties are free to accept or reject the mediation process, and in the case of mediation, to accept or reject the solution proposed by the mediator.

The customer is also informed that they may use the Online Dispute Resolution (ODR) platform.

https://ec.europa.eu/consumers/odr/main/index.cfmPevent=main.home2.show&/ng=EN

APPLICABLE LAW

These Terms and Conditions are governed, interpreted, and enforced in accordance with French law.

ACCEPTANCE OF THE TERMS AND CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read these Terms and Conditions.

By registering on the Website, the Customer confirms that they have read and accepted the Terms and Conditions, thus entering into a contractual agreement with the Operator under these Terms and Conditions.

The applicable Terms and Conditions for the Customer are those available at the time of the order, a dated copy of which may be provided to the Customer upon request. It is specified that any modification of the Terms and Conditions made by the Operator will not apply to any orders placed previously, unless expressly agreed to by the Customer at the time of a given order.

Last updated: 04/03/2025